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“Outstanding customer service (Stacy). Very caring. You are not just a number there.”

“Jessica is the best at what she does.”

“Jonathan was easy to work with and when he didn’t know something, he went to work to find out. I appreciate that!”

“Questions are answered quickly and professionally. The team (Ronnie) is always eager to help.”

“Because I’ve been dealing with them (Ronnie) for a long time, they always try to help with what they can. I already referred someone.”

“Ronnie was fantastic in working with us to find the right insurance that covered all our needs. She was so diligent in presenting us with multiple options. Fantastic customer service!”

“Very friendly agent (Jonathan), provided fast and accurate service finishing the transaction after posted office hours. Kudos!”

I cannot say enough great things about FRM Group Insurance! From the beginning, they have been absolutely amazing to work with. Their responsiveness is unmatched and every time I had a question or concern, Jessica got back to me quickly and with a clear, well-explained answer. It's incredibly reassuring to know that when something comes up, they are right there to help without a delay. What really stood out to me was how thoroughly Jessica explains everything. Insurance can be confusing and overwhelming, but the team at FRM Group Insurance takes the time to break things down in a way that's easy to understand. They never rush through conversations and always make sure I fully grasp the coverage details, options, and any other important information. That kind of patience and clarity is rare and very much appreciated. The entire team is extremely knowledgeable and professional. You can tell they genuinely care about their clients and are committed to making sure you're fully protected with the right coverage for your specific needs. Whether it's helping with policy adjustments, providing guidance, or just answering general questions, they always go above and beyond! If you're looking for an insurance company that combines expertise, dedication, and outstanding customer service, I highly recommend FRM Group Insurance. They have earned my trust and continued business, and I wouldn't hesitate to recommend them to anyone. Thank you, FRM Group Insurance, for making insurance feel so much more manageable and stress-free!

Hi Stacy, Hi Mike. Thank you for the kind note and for always treating insurance as more than just a transaction. Your professionalism, empathy, and follow-through make it easy to stay loyal. I truly appreciate the trust and peace of mind you bring. Gratefully with a big hug from Indy,

We have been clients of FRM for at least 40 years! I have always found them to be very helpful and honest. I remember meeting with either John or Michael quite a few years ago when my husband's company offered Long Term Care Insurance. They were honest and said we shouldn't "pass it up"....they couldn't do better. I respect and appreciate this so much! When my husband passed away in October, Michael was "right there" and made all the changes to our insurance policies so easy! Thank you to the entire Frailey family!

Excellent place to do business.

Have been dealing with this insurance group for several years and have been very satisfied with the service they have provided.

If you are looking for a knowledge and good rate, look no further than FRM Group. Jessica has been a pleasure to work with for all our business needs. Fair and honest.

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Every month I go into the Frailey Insurance Agency to pay my insurance bill. Every time I enter the door, Crystal is behind the counter to always greet me with a warm smile and kind hello. She is always very personable and a joy to talk with. She makes my day and I am so thankful for her being there.

If I could give Ronnie 10 stars I would! So kind and goes above and beyond for her customers! Always so helpful and knowledgeable. Great place love doing business with FMR!:)

“Stacy is amazing! She did a deep dive and thoroughly reviewed all my policies. She found more discounts and an actual refund! I have been with Frailey Insurance for many years and will continue on with them for many more. Its refreshing to find this level of service and support from an Insurance group. Definitely recommend Stacy, she rocks!!”

It is always a pleasure to do business with FMR Group Dealt with Jessica, is very knowledgeable and always answers my questions and make's sure that I understand!

Dena is one of the kindest and nicest people I know. She had so much patience to explain everything to me about what she was doing while she was working on my insurance policy. She’s awesome and was extremely helpful.

I had the absolute pleasure of working with Dena Maisano during my recent move from Pennsylvania to Indiana, and I cannot recommend her enough for all your insurance needs. Dena went above and beyond to ensure that the process of updating my home and car insurances was smooth and hassle-free. From the moment I reached out to Dena, her friendly and pleasant demeanor made me feel at ease. She took the time to understand my unique situation and tailored her services to meet my specific requirements. Her professionalism was truly remarkable, as she handled every aspect of the insurance update with utmost care and attention to detail. Dena's knowledge and expertise in the insurance industry were evident throughout the entire process. She guided me through the necessary steps, explaining complex insurance terms in a way that was easy for me to understand. She made sure I had the right coverage in place, considering all the potential risks associated with my new location. What sets Dena apart is her exceptional customer service. She was always available to answer any questions or concerns I had, promptly returning calls and emails. Her dedication to providing outstanding service went above and beyond my expectations. It was evident that Dena genuinely cared about my needs and wanted to ensure my satisfaction. Thanks to Dena's efforts, my transition from Pennsylvania to Indiana was seamless when it came to insurance matters. I had complete peace of mind knowing that I was adequately protected in my new location. Dena's professionalism, friendly approach, and attention to detail make her the ideal insurance agent. If you are in need of an insurance professional who will prioritize your needs, provide excellent service, and make the process enjoyable, I wholeheartedly recommend Dena Maisano. She will go the extra mile to ensure you have the right coverage while delivering exceptional customer care.